Customer Service

Happy customers are the key to a successful business.


Example Use Cases

  • Predict call volume based on day, time of day, etc.
  • Forecast what your call volume will be when a new feature is released
  • Use call volume predictions to understand how to improve staffing levels
  • Predict equipment usage to plan infrastructure maintenance needs
  • Predict wait times for customers and uncover how that impacts customer satisfaction

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How we've used our API

Case Study

Demand Forecasting

Independent Pepsi bottling company boosts revenue by $300,000 by partnering with Nexosis for increased forecasting accuracy.

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Case Study

Sales/Transaction Forecasting

Zipscene partnered with Nexosis to uncover daily store-level sales predictions with a 94.4% certainty.

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Case Study

Marketing Impact

A franchise group of a national quick service restaurant wanted to know if a promotion was helping or hurting.

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