Customer Service

Happy customers are the key to a successful business.


Example Use Cases

What You Need
  • Hourly or daily call volume data
  • None
What You Need
  • Daily call volume data and start date of when feature was launched
  • None
What You Need
  • Hourly or daily call volume data
  • Staff manager to allocate workers based on call volume predictions
What You Need
  • Hourly or daily usage data
  • Analyst with help of maintenance specialist can calculate equipment failure based on usage predictions
What You Need
  • Average customer wait times per hour or per day
  • Analyst to draw correlations between predicted wait times and whether or not customers ultimately stay on the phone or hang up

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How we've used our API

Case Study

Demand Forecasting

Independent Pepsi bottling company boosts revenue by $300,000 by partnering with Nexosis for increased forecasting accuracy.

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Case Study

Sales/Transaction Forecasting

Zipscene partnered with Nexosis to uncover daily store-level sales predictions with a 94.4% certainty.

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Case Study

Marketing Impact

A franchise group of a national quick service restaurant wanted to know if a promotion was helping or hurting.

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